EasyHelp - Get Answers Now! GET FAST ANSWERS - GO TO EASYHELP NOW! arrow

Learn More about EasyHelp   How EasyHelp Works

How to get answers faster and more easily than with a telephone call.
You can use EasyHelp 24 hours a day 7 days a week to have your questions answered quickly. EasyHelp is an interactive FAQ system that enables you to quickly and easily find answers to any questions you may have about your card, account or college refund. When you read an answer, you can rate the answer and give feedback on how it helped you. Over time, this means EasyHelp will become even more useful to you and your fellow students.

Why is EasyHelp better than calling? Because all the answers are there!
The answers in EasyHelp are the same answers that Higher One's Customer Care Agents have available to them to answer your questions. Also when you search for an answer, EasyHelp will automatically suggest several possible answers to help you find the one most relevant to your question.

EasyHelp Basics
It really is easy! EasyHelp answers are available by going here. If you need to ask a question or review your support history, log in to your OneAccount and select the "EasyHelp" logo in the header.

The EasyHelp system offers four tabs for you to use.

  1. The "Support Home" Tab
    Highlights featured support categories and most popular answers.

  2. The "Questions/Answers" Tab
    Always try the "Questions/Answers" tab first. We try to write answers for every question we receive and provide that information in this tab to help users search quickly and easily.

  3. The "Email Support Team" Tab
    If you are unable to find an answer, you can use the "Email Support Team" tab. Here, you can securely email our Customer Care Agents. This also makes it easier to track your service requests!

  4. The "Your Account" Tab
    Use this section to help track your service requests. It will include feedback you have submitted, inquiries you have submitted and responses you have received.

 

How to use each section of EasyHelp

 Questions/Answers Tab

Click this tab to search the knowledge base. (For more refined results, use "Advanced Search.") Advanced Search can also be used to view a list of answers, sort answers, and page up or down. Click arrowdownto sort a column in descending order or arrowupto sort the column in ascending order. To view "Answer Details", click the subject link.

 "Answer Details"
An answer details page includes the question and answer. From one of these pages, you can do the following:
  • Notify me by Email if this Answer is Updated - Click this button to subscribe to an answer. Each time this answer is updated, you will be notified by email.
  • Email Answer - Click this link to send the answer to an email address. You will be prompted for the recipient's email address.
  • Print Answer - Click this link to print the answer.
  • Submit Rating - This button allows you to rate the effectiveness of the answer.

 Email Support Team Tab

When you are unable to find your answer by searching EasyHelp, you can submit a question to Higher One Customer Care. If you do not already have an EasyHelp account, you will be asked for required contact information before your question is submitted.


 Your Account Tab

This tab contains your personal account information. You will need to log in to access these pages.

 Inquiries
Click this sub-tab to view the list of all inquiries you have submitted. You can check the status of these, view the details, update inquiries with new information, or indicate you no longer need an answer. To view the details to each inquiry or update the information, click the subject link.

 Notifications
Click this sub-tab to view all the answers you have subscribed to and view the answers expiration dates. You will receive notifications by email when an answer you subscribed to is updated. Click the subject link to view more information about the answer. From there, you can delete the notification.

GET FAST ANSWERS - GO TO EASYHELP NOW!